Frontline QA Tracker provides you with a web-based solution to the APCO/NENA
184.108.40.2065 Standard for establishment of a Quality Assurance and
Improve-ment program for Public Safety Answering Points by providing you with
customizable QA/QI forms along with highly desirable standardized reports.
Plug and Play Technology
QA Tracker comes “Pre-Loaded” with the APCO/NENA standard evaluation form,
includ-ing complete point system.
Easily enter the users/employees you want to utilize the QA Tracker. You can flag
certain employees as "evaluators", allowing management and/or peer to peer
Administrators have full access to QA Tracker, managing employees,
creating custom forms, and full access to the reports and dashboards.
Supervisors have access to view QA’s as well as reports.
Users have limited access to their own evaluations, but they can
view their scores as well as a personal dashboard.
Select from the pre-loaded forms or create your own.
Create as many forms as you need, from APCO/NENA standards to internal procedures.
You have the capabilities to mix and match how you see fit.
The form wizard allows you to create your categories and questions, and re-arrange
then into a logical order.
Can integrate other QA program reports to allow you to use one simple program for all
your Quality Assurance
When creating custom quality assurance evaluation forms, the administrator has the
ability to cus-tomize categories.
Your evaluation forms can be modified at any point with the ability to enable and
disable cate-gories and questions.
Each employee has a their own dashboard that they have access to.
These dashboards contain all their completed evaluations, types of reviews they’ve
re-ceived, and an average score. Great for allowing your employees to review their
past evaluations and export PDF files for their personal records.
Supervisor and Administrator roles have access to the entire employee roster and can
view each employee dashboard individually.
QA Tracker Dashboard Puts it All in Perspective!
Administrators and Supervisors have access to the dashboard to get a visual on how
the team is performing. Get a high level view of your organization’s performance.
Simple dropdown options allows you to view data by week, month, year and custom date
We include eight reports to give you any data point you might require.
The results can be exported in PDF or XLS formats.
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