The expectations placed upon law enforcement agencies are ever-changing. To stay ahead of these demands—from the community, from the state, and even from within—agencies need tools that help them be more efficient. Retired Deputy Chief Anthony Addante is well-acquainted with this need.
After 26 years with the department, he joined Frontline in 2025. More recently, he sat down to discuss what prompted his agency’s partnership with Frontline and why he’s now proud to be a member of the Frontline team.
Mount Prospect Police Department and Frontline
The partnership between Addante’s agency, Mount Prospect Police Department, and Frontline began in 2016. At the time, Addante was a Sergeant with the department, but he remembers that agency leadership was interested in the Overnight Parking module in Community Policing Connect.
Before Frontline, the process was “very archaic,” he said. Residents would call in, someone jotted notes on an Excel sheet, and a photo might be sent in.
“[Frontline] allowed us to engage our community in a new way and allowed people to actually just input the data without having to call the department,” he said.
Following the implementation of that initial module, the agency added other community-facing modules that created daily touch points between officers and residents. Vacation Watch in particular was one of Addante’s personal favorite modules.
Supervisors could make sure officers checked homes and, through the Frontline Vacation Watch module, generate an email to residents informing them their house was checked by an officer. This gesture that was very appreciated by their community.
“I can't tell you how many emails I got back from the residents saying, hey, thanks for checking my house. It's a very simple tool, but it really shows the community that we cared about them,” Addante said.
Modernization, Officer Performance, and Transparency
After Community Policing Connect, the agency implemented several other Frontline solutions, including BWC Audits, Pro-Standards Tracker, and Performance Tracker. By incorporating these solutions, the agency was able to get off paper and reduce the amount of time supervisors and officers spent on administrative tasks.
According to Addante, each solution was very quick to implement, only taking a few weeks to learn.
“We were up and running immediately,” he said.
While change is never easy, the ease of use and the single sign-on functionality helped get people on board as each new solution was implemented.
“I was very excited that I could just navigate each platform in one in one sitting without having to log out and log in to each separately,” Addante said.
Prior to implementing BWC audits, the agency’s process for reviewing body-worn camera footage was entirely manual.
“The review officer would sit at his desk and just look over a roster and then enter information into an Excel spreadsheet,” he said.
Implementing BWC Audits helped promote fairness and accountability, ensuring audits were done on time by supervisors and that individual officers were not being reviewed more often than others, something that can be critical in union environments.
“BWC Audits gave us an extra set of eyes to make sure that we were doing what we told the community we're doing. And then if we're not, we can coach people along and catch things very early on before they become a major issue,” he said.
Performance Tracker and Pro Standards Tracker further supported the agency’s goals of transparency and accountability.
“You think you know your team, but you might surprised to see that you don't know their performance quite as well as you thought because there's just so many different data points,” Addante said.
He also relied on Pro Standards Tracker as a daily operational picture across people and events. With easy access to conduct, wellness, complaints, compliments, use of force, and more, agency leadership could get very clear picture of officer performance and investigate outliers. He could then use that data to inform training events.
“I could take use of force cases and go when are these happening? What time of the day are they happening? What do the assailants look like? And then build training off of that,” he said. “You want to make sure your training matches real scenarios.”
That data also came in handy when it came to public records requests.
“You can just pull out everything you have and turn it over in a timely fashion,” Addante said.
Frontline Was Built by Police, For Police
As first a customer and now an Account Executive with Frontline, Addante firmly stands behind both the company and its suite of law enforcement software solutions.
“If you're looking for a solution that's easy, that addresses the challenges that any police department faces, that’s very cost-effective… [Frontline] is hands down the right choice,” he said. “From ease of use, to onboarding, to support, to cost, it's just without a doubt the best product that's available.”
From the very beginning, Frontline was built by a team with first-hand experience in law enforcement. Today, Addante continues that tradition, bringing his own experiences with him to support the continued evolution of Frontline’s software.
Anthony Addante is a retired Illinois Deputy Chief of Police who served 26 years with the Mount Prospect Police Department, where he led operations, investigations, technology modernization, and community engagement for an agency serving 55,000 residents. He is a subject matter expert in organizational leadership, strategic planning, field training, criminal investigations, use of force review, internal affairs, budgeting, and training development. Throughout his career, Anthony oversaw operations for 90 sworn and 20 civilian personnel, implemented cloud-based systems that streamlined processes, improved compliance, and enhanced efficiency. He spearheaded initiatives that earned Illinois Law Enforcement Accreditation Tier 1 and strengthened interagency collaboration. Anthony holds a Master’s in Management and Organizational Behavior from Benedictine University, a Bachelor’s in Sociology from Northern Illinois University, and is a graduate of Northwestern University’s School of Police Staff and Command, the Executive Management Program, and the Senior Management Institute for Police.
To learn more about how Frontline can support operations at your agency, please request a demo today.
Frontline’s suite of public safety software solutions includes policy management, quality assurance for PSAPs, internal affairs, training records management, community policing, body-worn camera audits, DOR tracking, field training management, and employee evaluations.